Product Guarantee
We provide a minimum 1-year limited warranty on your pizza oven (depending on the manufacturer) from the date of purchase. The warranty is valid only when the oven is operated under the conditions of intended use and user instructions are adhered to.
User and maintenance instructions vary for each oven manufacturer.
Any product which is damaged via transport, wear and tear, abuse or misuse does not fall under product guarantee.
Any repair or modification made to the Wood Fired Oven by the user, or an unauthorized will void the warranty.
The warranty does not extend to damages caused by inexperience or negligence in the use of the Wood Fired Oven or by poor or omitted maintenance.
The Manufacturer assumes the obligation to replace, at its discretion, malfunctioning or incorrectly manufactured parts only after careful verification of said parts.
This warranty can only benefit the original purchaser who has complied with the proper maintenance instructions contained in the manual. Our warranty liability expires when the original owner transfers ownership of the product or any changes have been made to the product.
The warranty does not include damage resulting from excessive stress, such as the use of the product after the detection of an anomaly, use under unsuitable operating methods or the failure to comply with the instructions for use and maintenance.
FAILURE TO COMPLY WITH THE METHODS OF USE OR PROPER MAINTENANCE OF THE OVEN DESCRIBED IN THIS DOCUMENTATION WILL CAUSE THE WARRANTY CONDITIONS TO BE VOID.
The warranty DOESN’T apply in the following cases:
If the oven is not properly used or installed as described in the instruction manual.
If the oven has been intentionally or unintentionally damaged.
If the oven is not or is inadequately maintained. Burner problems due to food residues or to the use of different fuels are not covered by this warranty.
If the oven has been altered in any manner and is no longer in the condition it was upon delivery.
If the recommended fuel has NOT been used. Never use liquid charcoal for barbecue, chemicals, or any other fuel.
If the damage is due to the use of chemicals inside or outside the oven.
Damages due to exceeding the temperature limits.
If the damage is done to parts that are decorative or not functional that do not affect the normal use of the oven, including scratches or colour changes.