When you receive your oven, please carefully check the box/crate and ensure it is not damaged and in good condition prior to signing for and accepting. If any damage is apparent, immediately (within 12 hours) contact us and send photos. If you are picking up from a Depot, do not collect the oven without speaking with us. If you have a home driveway delivery do not move the oven from the driveway unload location or dispose of the packaging without speaking to us. Once the oven is removed from the box and moved (from the original delivery location) we accept no further liability for any installation damages.

Please carefully READ the emailed CURING INSTRUCTIONS or contact us if you did not receive this Ph 1300 032 822.

The oven is FRAGILE please transport with care and limit road impact which could damage your oven.

Once the oven is collected from the depot or delivered to home we accept no further liability for any installation/moving damages. This includes removing the oven from the box and moving (from the original delivery location).

You MUST inspect your oven and accessories order entirely for ANY order discrepancies within 5 days of delivery. We will NOT be held responsible for order discrepancies, including missing items, after the 5-day grace period.

Order Confirmation

As soon as you place your order, you will receive an order confirmation email via-email. This means that we have received your order in and pre-authorised your credit card for the purchase. As soon as we receive your order, we will contact you and confirm that the item is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorized and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within two to five business days from the date of your order. We will send you an email confirmation when your order is leaving the warehouse to the e-mail address you provided when checking out. Feel free to follow up with us at anytime

Cancellation & Refunds

All deposit or full orders cancelled after 24 hours are subject to a $150 administration fee, whether or not your order has been shipped. Our demand is very high and our containers are mostly coming in pre-sold

If your order is shipped, you (the buyer) will be responsible for freight both to you and the return freight.. Refunds will only be provided if the product has been unused. Any signs of damage or use will not be refunded. Refunds will only be issued (within 7 days) to the original credit card that you use when placing your order. A refund will not be given for change of mind, finding cheaper somewhere else, deciding to not like the purchase or have no use for it. We are NOT able to offer refunds for damaged ovens.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange for a different item you must return your item in it's original packaging and pay the to and from freight.

You will be responsible for paying for your own shipping costs for returning your item as well as the replacement shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Pizza Ovens R Us will not be held liable for any damages to vehicles, property or injury to persons caused by transporting, loading, unloading or installation of our products. This includes a third party transport vehicle or installation labour service being utilised by the buyer/customer.